These Terms of Service govern the use of the website and define the rights and obligations between users and our store.
These terms apply to all sales and services provided through the website within Australia.
By accessing the website or placing an order, the user confirms that they have read, understood, and accepted these Terms of Service.
These terms are established in accordance with the Competition and Consumer Act 2010 (Cth), including the provisions of the Australian Consumer Law (ACL) relating to consumer guarantees, fair trading, and online transactions.
To access certain features of the website, users may be required to create a customer account.
Users agree to provide accurate, complete, and up-to-date information.
Login credentials are personal and must be kept secure.
All activities conducted through the account are considered to be performed by the account holder.
We reserve the right to suspend or terminate an account in cases of misuse, breach of these terms, or actions that may affect the proper operation of the website.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
Products are described on the website with the highest possible level of accuracy. However, slight variations in colour, dimensions, or appearance may occur due to display settings or manufacturing differences.
All prices are displayed in Australian Dollars (AUD).
All prices include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
If a product becomes unavailable after order confirmation, the customer will be informed and the corresponding amount will be refunded.
By placing an order, the user agrees to these Terms of Service.
Full payment must be completed at the time of order confirmation.
All payments are processed through secure and reliable payment systems.
Once payment is successfully completed, the customer will receive an order confirmation via email.
We reserve the right to cancel an order in cases of obvious errors, suspected fraudulent activity, or technical issues.
After payment is confirmed, orders are generally processed within 2–8 business days.
Processing Cut-off Time:
Estimated delivery timeframe: 8–10 business days from dispatch.
More details, please refer to the store’s Shipping Policy.
Customers may request cancellation of an order within a maximum of 24 hours from the time the order is confirmed, provided that the order has not yet been dispatched or handed over to the logistics provider.
More details, please refer to the store’s Order Cancellation Policy.
The store’s return and refund process strictly follows the Return, Exchange, or Refund Policy.
To ensure proper inspection, we do not provide direct product replacements.
Customers may request a return within 15 days after receiving the order.
Return requests will only be accepted if the product:
After receiving and verifying the returned item, the refund will be processed within 1–3 business days.
The refund will be issued using the original payment method.
The actual time for funds to be received may vary depending on the financial institution or payment service provider.
Personal data is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Data is used strictly for:
order processing;
product delivery;
customer support;
technical functions required for the operation of the website.
Users may exercise their data protection rights by contacting customer support.
In the event of a dispute, both parties will first attempt to resolve the matter through mutual discussion.
If no resolution is reached, the matter may be referred to the relevant courts or tribunals in Australia in accordance with applicable laws.
For assistance regarding orders, services, or usage terms, please contact:
Email: premiumsupport@pinemyhome.com
Phone: +81 (801) 702 88 15
Address: 407-10 NISHIHIRAI, NAGAREYAMA-SHI, CHIBA 270-0156, JAPAN
Business Hours: Monday to Friday, 7:45 AM – 4:15 PM
Service Area: Australia
Customer support is available during business hours to assist with orders, services, and usage enquiries.
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