1. Scope of Application
This Privacy Policy applies to all services provided through the website and to all interactions between users and our store.
This policy explains how personal data is collected, used, stored, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate the handling of personal information in Australia.
By accessing the website or placing an order, the user confirms that they have read and accepted this Privacy Policy.
2. Collection of Information and Use of Cookies
Personal data is collected directly from users in the following situations:
creating a customer account or placing an order;
submitting a contact form or requesting support;
interacting with the website, including through cookies and similar technologies.
The data collected may include:
full name;
postal address;
email address;
secure payment information;
technical browsing data such as IP address, browser type, and pages visited.
Cookies are used to:
improve the browsing experience on the website;
facilitate access to customer accounts;
analyse website traffic in aggregated form;
optimise functionality and content.
Users may manage or disable non-essential cookies through browser or website settings.
3. Use and Disclosure of Personal Data
Personal data collected is used solely for the following purposes:
processing and managing orders;
customer support and handling returns;
improving services provided through the website;
sending informational communications where user consent has been obtained.
Personal data may be shared only with selected service providers, including:
logistics providers for order delivery;
payment service providers for secure transaction processing;
technical providers responsible for hosting, maintenance, and website security.
All service providers are required to comply with the Privacy Act 1988 (Cth) and applicable data protection obligations.
We do not sell or transfer personal data to third parties for independent use.
4. Data Retention and Cookie Consent
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. In general:
order-related data: retained for up to 5 years;
financial and tax-related data: retained for up to 10 years in accordance with legal obligations.
In certain cases, personal data may be processed outside Australia. Such transfers are carried out in accordance with APP 8 (Cross-border disclosure of personal information), ensuring appropriate safeguards are in place.
Cookies are stored for a maximum period of 12 months from the time of user consent. Users may modify or withdraw consent at any time through browser or website settings.
5. User Rights
In accordance with the Australian Privacy Principles (APPs), users have the right to:
request access to personal data held about them;
request correction of inaccurate or incomplete information;
request deletion of personal data where it is no longer required;
request restriction of data processing in applicable circumstances;
object to certain data processing activities where permitted;
withdraw previously given consent at any time.
These rights may be exercised at any time by contacting customer support using the details below.
6. Legal Basis for Processing
The processing of personal data is based on the following legal grounds:
performance of a contract (order processing, delivery, and support);
compliance with legal obligations;
user consent (such as for non-essential cookies);
legitimate interests, including ensuring website security and proper operation.
We implement appropriate technical and organisational measures to protect personal data.
7. Contact & Customer Support
For enquiries regarding privacy or personal data protection, please contact:
Email: premiumsupport@pinemyhome.com
Phone: +81 (801) 702 88 15
Address: 407-10 NISHIHIRAI, NAGAREYAMA-SHI, CHIBA 270-0156, JAPAN
Business Hours: Monday to Friday, 7:45 AM – 4:15 PM
Service Area: Australia
We are committed to protecting user privacy and ensuring responsible handling of personal data.
