Contact Us

1. Introduction and Availability

Customer support for our store is available to assist with products, orders, and services offered through the website.

We are committed to providing clear, efficient, and personalised support both before and after purchase. Our goal is to respond to enquiries as quickly as possible during business hours.

2. Contact Methods

Customer support can be contacted using the details provided in the contact section below.

To ensure faster and more effective handling of requests, customers are encouraged to include the following information:

order number (if available);
full name used for the purchase;
a clear description of the enquiry or issue.

Each request will be reviewed carefully and handled in accordance with our internal service procedures.

3. Support Hours

Customer support is available from Monday to Friday during the business hours listed below, excluding official public holidays in Australia.

Enquiries received outside business hours will be handled from the next business day.

Responses are provided in a clear, complete, and professional manner.

4. Service Approach

Our store adopts a transparent and customer-focused approach based on professionalism and responsibility.

Each enquiry is assessed individually to provide an appropriate resolution in line with our policies.

Key priorities include:

clear and reliable communication;
efficient handling of enquiries related to orders and deliveries;
support throughout all stages of the purchasing process.

We appreciate your trust and remain available to provide assistance when needed.

5. Contact Details

Email: premiumsupport@pinemyhome.com
Phone: +81 (801) 702 88 15
Address: 407-10 NISHIHIRAI, NAGAREYAMA-SHI, CHIBA 270-0156, JAPAN
Business Hours: Monday to Friday, 7:45 AM – 4:15 PM
Service Area: Australia

Customer support is available during business hours to assist with enquiries related to products, orders, and services.