1. Delivery Area
Our store provides delivery services exclusively within Australia.
All orders placed through the website are processed in accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth), which regulates consumer guarantees, online sales practices, and customer protection requirements in Australia.
2. Shipping Policy
Orders under AUD 135 are subject to a flat shipping fee of AUD 9.
Orders of AUD 135 or more qualify for free delivery within Australia.
All items are carefully prepared before dispatch to ensure they arrive in suitable condition.
3. Order Processing & Handling Time
After payment is confirmed, orders are generally processed within 2–8 business days.
Processing Cut-off Time:
- Orders placed before 4:15 PM will be processed on the same business day.
- Orders placed after 4:15 PM will be processed on the next business day.
- Orders placed on Australian public holidays will be processed on the next business day.
4. Shipping & Delivery Timeframes
We cooperate with selected logistics providers operating in Australia to ensure safe and efficient delivery.
Estimated delivery timeframe: 8–10 business days from dispatch.
Delivery timeframes may vary depending on destination, carrier scheduling, or other logistical conditions beyond our control.
5. Applicable Taxes
All prices listed on the website include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
6. Shipment Tracking
Once an order has been dispatched, the customer will receive an email containing shipment tracking details.
If there are any issues locating a shipment, customer support is available to assist.
7. Contact & Customer Support
For assistance with orders, delivery, or other enquiries, please contact:
Email: premiumsupport@pinemyhome.com
Phone: +81 (801) 702 88 15
Address: 407-10 NISHIHIRAI, NAGAREYAMA-SHI, CHIBA 270-0156, JAPAN
Business Hours: Monday to Friday, 7:45 AM – 4:15 PM
Service Area: Australia
Customer support is available during business hours to assist with order-related enquiries and general requests.
